Everyday Use

Booking a Make-Up
To book a make-up, go to the Family Information page. The students with available make-ups will have a "Book Class" in the make-up column. In this...
Wed, 5 May, 2021 at 12:01 PM
Apply a Payment from the Family Screen
A way to apply a payment to a family is through their Family Information Screen. 1. Go to the Family's Information screen by using either the "...
Tue, 8 Jun, 2021 at 12:46 PM
Enrolling a Student into a Multi Class Enrolment
The most common uses for Multi Class Enrolments is when enrolling a student into a Squad or a holiday program. 1. Make sure the Multiple Class Template...
Fri, 28 May, 2021 at 11:27 AM
How to remove old Pending Direct Debit transactions
Sometimes there may be a need to remove old or pending Direct Debit requests. Payments that have been in a pending state for more than 7 days in the Di...
Wed, 12 May, 2021 at 11:59 AM
Adding a Student to the Waiting List
If a student wants to change lesson times but you don't currently have space, you can create a waiting list request.  If you don't have the Wait...
Tue, 15 Jun, 2021 at 2:49 PM
Billing Run Checklist
Below is a checklist of things it is good to check over each time you do a billing run (sending out invoices to your customers). If you click on the text in...
Thu, 15 Apr, 2021 at 11:57 AM
Setting up Passes in SimplySwim
You  can set up multi-entry passes very easily by following the steps below. Steps 1 to 4 only need to be completed as an initial pass set up. Steps...
Thu, 22 Apr, 2021 at 10:07 AM
Do Not Bill Periods
Before your term or holiday program starts and you are about to generate lesson invoices you should enter in your "Do Not Bill Periods". Th...
Fri, 4 Jun, 2021 at 12:10 PM
Enquiries Form
Capture leads at any time of the day or night with an online enquiries form that feeds directly into SimplySwim. Convert families with the click of a button...
Tue, 18 May, 2021 at 1:11 PM
How to purchase a day pass on Subscription Hold
If you have put your subscription on hold, you are able to access your site by purchasing a "24 hour DAY PASS access". To do this log into you...
Wed, 21 Apr, 2021 at 11:02 AM