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Knowledge base
SimplySwim
Getting Started with SimplySwim
11
Accessing SimplySwim - SiteID, Requirements and Login Screen
Quick Start Configuration Checklist
How to contact SimplySwim Support
Logging In & Forgotten Password
Screen Layout
See all 11 articles
Tips & Tricks
13
Unique Family Identifier / Secondary Family Reference value
How to upload your logo
Service Status
Golden Rules In SimplySwim
How to add Active Family contacts to your smartphone contacts
See all 13 articles
Classes & Schedule
15
How to change the Time selection intervals on Class Scheduling
Changing a Student's Class
Class Assessment Levels
Marking Daily Attendance & Printing Rolls
Setting Up Holiday Programs
See all 15 articles
Setting up Hardware & Receipt Printers
3
Printing Receipts with SimplySwim
Chrome Security Settings
Receipt Printer Troubleshooting
Family Accounts & Payments
14
Adjustment Tender & Security
Bulk Invoice Generation
How to reverse failed / declined Direct Debit payments (Direct to Bank transactions)
Importing BPay Payments
Reversing an Incorrect Payment
See all 14 articles
Accounting & General Ledger Exports
4
Available Accounting Export formats
Setting up General Ledger / Accounting Export
How to Import Accounting data to MYOB
Troubleshooting Accounting System Export / Import Issues
Point of Sale / Inventory / Suppliers
2
How does Point of Sale / Inventory / Suppliers work?
Setting Up Point of Sale (POS)
Everyday Use
11
Booking a Make Up
Apply a Payment from the Family Screen
Enrolling a Student into a Multi Class Enrolment
How to remove old Pending Direct Debit transactions
Adding a Student to the Waiting List
See all 11 articles
Email & SMS
11
Adding an Attachment to a Email
Creating Non-Attendance Messages
Creating Automatic Non-Attendance Notifications
SMS Message Size Limits
How to delay early morning SMS messages
See all 11 articles
Trouble Shooting
2
My Attendance Screen is Missing
Reversing an incorrect POS sale
Online Customer Portal
9
Enabling Your Customer Portal
Adding a Welcome message to customer portal
Adding a payment option to your portal
How to configure Non-Attendance on Customer Portal
Adding your Customer Portal Link to your website and/or social media
See all 9 articles
Configuration
6
Credit Card Surcharge Set Up
Adding Public Holidays
Statement E-mail
Setting up a Price Matrix
Changing a Users Password
See all 6 articles
SimplyEntry & SimplyPasses
2
ScanBox - Setting Up The Equipment.
Making Adjustments to Passes
Xero
4
How to Import Accounting data to Xero
Processing Refunds in Xero
Xero Initial Integration Setup
XERO
Community forums
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SimplySwim Community
Q & A
1
Member Alerts
Posted by
Annabelle Hancock
,
3 months ago
Last Reply
by Annabelle Hancock
3 months ago
Product Ideas & Enhancements
67
MISSED LESSONS
Posted by
Kerryn Prouse
,
3 months ago
Last Reply
by Kerryn Prouse
3 months ago
Customer Portal enhancements
Posted by
Shannon Stillwright
,
4 months ago
Last Reply
by Shannon Stillwright
4 months ago
Statement Payment Options
Posted by
Vanessa Marsden
,
5 months ago
Last Reply
by Vanessa Marsden
5 months ago
See all 67 topics
Announcements & Release Notes
43
Release notes - APP - SimplySwim Platform - Version v75.2.4
Posted by
Ashley McGrath
,
4 months ago
Last Reply
by Ashley McGrath
4 months ago
Release notes - APP - SimplySwim Platform - Version v75.2.3
Posted by
Ashley McGrath
,
7 months ago
Last Reply
by Ashley McGrath
7 months ago
Release notes - APP - SimplySwim Platform - Version v75.2.1
Posted by
Ashley McGrath
,
8 months ago
Last Reply
by Ashley McGrath
8 months ago
See all 43 topics
News & New Features
13
Improved Enrolment History display - Added Price Override & Hold Spot details
Posted by
Ashley McGrath
,
4 months ago
Last Reply
by Ashley McGrath
4 months ago
New - View Active Family & Student numbers
Posted by
Ashley McGrath
,
4 months ago
Last Reply
by Ashley McGrath
4 months ago
Improved - Assesed Skills Slider Values - shows % when reviewing and updating Student Skills
Posted by
Ashley McGrath
,
4 months ago
Last Reply
by Ashley McGrath
4 months ago
See all 13 topics