Reversing an Incorrect Payment

How to counteract an incorrect debit (charge on account)

If you have accidentally placed a payment or an adjustment on an account as a Debit rather than a Credit, you can follow these steps. 

From the family finance section:

1. Identify the payment you need to reverse. Take note of:

       - the date of the payment

       - the tender type used

       - the payment amount

2. Click on "Make a Payment"

3. Here you need to put in the counteracted payment details:

- Change the "Payment Date" to match the date of the original payment.

- Enter the "Payment Amount" as a positive number, in this case 160 (positive 160). This is very important so that the "payment" goes to the Credit column in the finance to counteract the payment in the Debit column.

- Select the tender type to match that of the original payment.

- Apply and process the payment.

Going back to the family's finance, you can see that the incorrect debit has been counteracted.

If you need to mark that they have paid, you will need to "Make a payment" again for the correct amount.