Family Accounts & Payments

Adjustment Tender & Security
For financial security reasons, certain tender / payment types can be restricted to specific user groups.   eg: Only Supervisors or Managers are...
Tue, 6 Apr, 2021 at 9:29 AM
Billing Hold on Families
The Billing Hold function is used for centres that use the global family discount function. The global family discount is for those who offer a discount on ...
Mon, 12 Apr, 2021 at 12:38 PM
Bulk Invoice Generation
To create attendances and invoices for the period you will need to do what is commonly referred to as a "Billing Run". 1. Click on the "A...
Tue, 6 Apr, 2021 at 9:27 AM
How to reverse failed / declined Direct Debit payments (Direct to Bank transactions)
APPLIES TO:  Direct Debit transactions processed through Direct to Bank processing channels There are times when customer direct debit payment request...
Sun, 6 Dec, 2015 at 4:33 PM
Importing BPay Payments
Banks currently supported:  NAB File formats supported: BRF (BPay Remittance File) 1. Download the BPay Remittance File (BRF) from your Internet Ban...
Wed, 5 May, 2021 at 11:10 AM
Reversing an Incorrect Payment
A payment in SimplySwim can not be deleted.  If an incorrect payment has been made on a family's account you can make a negative payment to cou...
Mon, 18 Jul, 2016 at 9:34 PM
Adding a Message to All Statements (Receipt messages)
You are able to add a message to your SimplySwim statements which will appear on the statement as shown below. Please note that these messages will also...
Tue, 4 May, 2021 at 2:46 PM
Sending Statements by Bulk
After the invoices have generated (find out how to do this here) and you have checked a couple of families to make sure their accounts are correct, you can ...
Wed, 12 May, 2021 at 3:02 PM
Outstanding Fees
The Outstanding Fees module is great for following up people with outstanding balances. With a few clicks you can send out an E-mail and/or SMS reminder to ...
Thu, 29 Apr, 2021 at 11:13 AM
How to Upload a QIF file
You are able to upload a QIF file from your online banking into SimplySwim to reconcile and mark off payments against the families who have paid this way. ...
Wed, 5 May, 2021 at 2:25 PM