Scheduled Communication Campaigns

Scheduled Communication Campaigns allow you to create a campaign and schedule it to send out at a later date and time. This can be useful for reminders such as closure dates, intensives or reopening dates.

1. Create your campaign from Administration -> Communication Campaigns. 

If you need instructions on how to create a campaign, refer to: Creating Communication Campaigns

2. Once your campaign is created, on the main Communication Campaigns screen you have the ability to send your campaign immediately, or to schedule the date for the campaign to send. To schedule a later date and time, click on the Clock icon.

3. Complete the fields:

'Enable Scheduled Sending of Campaign' - TICK the box

'Date to Send on' - Select the date you want the campaign to go out.

'Time to Send' - Select a timeframe from the dropdown menu for the time you want the campaign to go out.

Click on 'Update Schedule Settings'.

Any scheduled campaigns will move into the 'Communication Campaigns - Scheduled to be Sent' section of your Communication Campaigns screen and will automatically send at the date and time selected.

To edit a scheduled campaign, click on the clock icon and untick the 'Enable Scheduled Sending of Campaign' box and 'Update Schedule Settings'. This will move the campaign back into the "Campaigns Not Sent" top section where you can edit the content and conditions.

You will then need to schedule the campaign again once you have made any changes.

TIP

If any red text is displaying, this indicates an error and your campaign will not send. Updating your email message template with a subject will correct the error in the campaign.

The below example shows the email template selected is missing a subject. 

The below example shows an error that no message template has been selected and saved into the campaign. Note without a message template selected, you do not have the option to send or schedule the campaign.

Last updated 6 June 2025