1. Ensure a Non-Attendance Reason is setup to be allowed for use in the Customer Portal.


Go to Configuration -> Non-Attendance Reasons



Edit or Add a Non Attendance Reason, ensuring the 'Show in Customer Portal' option is enabled for the Non-Attendance Reasons you wish to make available on your Customer Portal.




2. Set the Days in advance for Non-Attendance


Go to Configuration -> System Setup -> Customer Portal.  Enter the number of Days in Advance a Family can enter their Non-Attendance.  Also ensure the 'Disable Non Attendance' is not ticked.  (Ticking this field will DISABLE the Non-Attendance module in the Customer Portal).




When you have completed the above configuration, your Customer Portal will display a section to allow a family to record their own Non-Attendance information.