How to configure Non-Attendance on Customer Portal

Modified on Fri, 20 Nov, 2020 at 1:13 PM

1. Ensure a Non-Attendance Reason is setup to be allowed for use in the Customer Portal.


Go to Configuration -> Non-Attendance Reasons



Edit or Add a Non Attendance Reason, ensuring the 'Show in Customer Portal' option is enabled for the Non-Attendance Reasons you wish to make available on your Customer Portal.




2. Set the Days in advance for Non-Attendance


Go to Configuration -> System Setup -> Customer Portal.  Enter the number of Days in Advance a Family can enter their Non-Attendance.  Also ensure the 'Disable Non Attendance' is not ticked.  (Ticking this field will DISABLE the Non-Attendance module in the Customer Portal).




When you have completed the above configuration, your Customer Portal will display a section to allow a family to record their own Non-Attendance information.



Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article