Online Customer Portal

Configuring Your Customer Portal
The customer portal is a great tool to save you administration time. The portal can enable customers to cancel a lesson if they are going to be absent, ...
Mon, 17 May, 2021 at 11:29 AM
Adding a Welcome message to customer portal
By adding a Welcome message to your customers portal you are able to use this as another way of communicating to them. You are able to add in what ever ...
Wed, 21 Jul, 2021 at 10:35 AM
Adding a payment option to your portal
Allowing customers to have access to view and pay their accounts on their personalised portal is a great way to save you time and money. Some customers will...
Wed, 21 Jul, 2021 at 10:40 AM
How to configure Non-Attendance on Customer Portal
1. Ensure a Non-Attendance Reason is setup to be allowed for use in the Customer Portal. Go to Configuration -> Non-Attendance Reasons Edi...
Fri, 20 Nov, 2020 at 1:13 PM
Adding your Customer Portal Link to your website/social media
Best Practise Our recommendation is to include a button / link to the Customer Portal on your website, then when referring people to the portal you can sim...
Wed, 21 Jul, 2021 at 10:08 AM
Online Non-Attendance Notifications
Clients can notify of their non-attendance at a lesson through their online customer portal, saving you admin time. This will automatically mark off the at...
Wed, 9 Jun, 2021 at 3:00 PM
Customer Portal Login Issues
If the below error message has occurs it mean either of the following, 1. There us NO RECORD of the customers e-mail they are trying to log in with ...
Mon, 21 May, 2018 at 10:24 AM
Add a Credit Card Processing Fee to Online Payments
A Processing Fee / Credit Card Surcharge has been added for payments made on the customer portal. This value is calculated based on the Fee attach...
Wed, 21 Jul, 2021 at 10:42 AM
How to book a make-up through the customer portal
1. Login to your customer portal. 2. Click on the Student that you wish to book a make up for. 3. Click on "Book Make-up Class" (note, t...
Wed, 21 Jul, 2021 at 10:25 AM
Family Policies and Agreements - Overview
The Policies Module allows you to create, store and track agreements to your centre's policies, consent agreements, and terms and conditions with ease....
Mon, 12 Jul, 2021 at 8:37 AM