Best Practise
Our recommendation is to include a button / link to the Customer Portal on your website, then when referring people to the portal you can simply say go to the website and click the login button / link.  Avoid sending the link directly from SimplySwim - this link may change from time to time.



IMPORTANT NOTE: If you run more than one centre, make sure you have a separate and easily identifiable button / link to each Customer Portal. The most common login issue we have for centres with multiple locations is due to customers trying to login to the wrong portal. They can only login to the Customer Portal linked to the centre they are enrolled at. 


Your centre name is displayed at the top of the customer portal - this is the same as the Company Name you have setup. If you have multiple centres, make sure your Company Name in your configuration settings is unique, if possible. For example, if you have a common name but identify each site by a location, use this for each site (not just each site subsequent to your first location, as if there is a common name the customer will not pick up they are attempting to login to the wrong site). So instead of "Aunty Koko's Swim School" try "Aunty Koko's Swim School Tuggerah", "Aunty Koko's Swim School Erina" etc to help distinguish the sites. You can update your Company Name by going to Configuration --> Company Setup, and then adjust the name in the top field.




Where to find your unique Customer Portal Link


1. Simply click on the "Configuration" tab.



 2. Your unique Customer Portal address is under  the "System Information" box at the top of the configuration page. Simply copy and paste this link and add it to your website.




Here is an example code snippet for those that are familiar with how to edit their website content. If you are not familiar with or do not manage your website content pass this article along with your centre's unique Customer Portal link to your web developer or marketing team.
<a href="https://portal.simplyswim.net.au/?SiteID=################" target="_blank">Customer Portal Login</a>



Last updated 21 April 2021