Creating a New User

How to create a New User or Login for Simply Swim

From your CONFIGURATION tab, click on "User Setup" on the left hand side under the heading "Users / Teachers".

Click on the "Add User" green button on the bottom right hand side.

Fill in the user's details (remember that the user name and password fields are case sensitive). Select the permissions level from the "User Permission Group" drop down list. Click on the blue "Add User" button on the bottom right hand side.

NOTE: The username has to be a unique email address. 

If you tick the box to use the centre contact email, the email that is set up in Company Setup will be the main email address attached to Support Tickets. Regardless of who sent in the ticket, it will go to the main centre email.

Tip: Don't delete a user just make them inactive so that you are able to reactivate the user again.

NOTE: If you do not want a user to have full access, you can create User Permission Groups from your CONFIGURATION tab. This will allow you to give specific permissions to users by selecting/deselecting actions that you want to allow users to be able to access. For example, you may want to set up a Teachers user group and give them permission to mark attendances and view classes, but not make any changes. Or you may want to set up an Admin user group with Full Access, and a Reception user group with slightly less access.

How do Staff Login? Is there an app for staff?

Your site URL is where you and all staff will always access your SimplySwim site. This can be access from any laptop, computer, iPad, table or smart phone where you have internet access.

Tip: Create a Bookmark in your Web Browser or on your Desktop for fast access to SimplySwim.

Last updated 23rd January 2026