Whether an experienced user or new to SimplySwim, you may on occasion need to contact our Support team for assistance.

 

All conversations with our team are handled by our SUpport System. Each time you contact our Support team you will be provided with a case/ticket number. The case number allows you to track the progress of your query and also reference it at a later date if necessary.


Help & Support

The best way to contact the Support team is via the "Help & Support" tab located on the right side of your SimplySwim page. 


You are able to Search Articles relating to the issue, attach files & take screenshots from the page you need help with.




When creating a new case please provide as much information as possible (Family name, Student name, Class details, description of the query/issue).  


There are times when certain technical issues may require a more urgent response from our team.  Details on our Case Priority levels, and which one to select, can be found here Support ticket priority levels explained.