Crediting Individual Attendances from the Attendance Screen

This article takes you through the steps on how to configure your Non-Attendance Reason to be able to refund the value of a lesson attendance and mark the attendance as Non-Attend at the same time from the Attendance Screen.

Configuration of the Non-Attendance Reason

(If you have already configured a credit non-attendance reason, you do not need to do this again).

1. Go to Configuration.

2. Click "Non-Attendance Reasons"

3. Click the Green "Add Non Attendance Reason" button

4. Name your Non-Attendance Reason appropriately. 

Tick the "Issue a Credit Invoice for the calculated lesson amount" only.

Enter a display order and Click the blue "Add Non Attendance Reason" button.

Crediting Individual Attendances from the Attendance Screen

1. On the Attendance Screen find the student's attendance.

2. Select the appropriate Non Attend reason from the dropdown menu and click the grey "Non Attend" button.

NOTE: If you have notes required for the Non-Attend reason, a screen will pop up prompting you to add a note. 

4. The families account would now have been credited, the student's attendance is now marked at the Non-Attend reason selected and if selected a note has been added to the families Communication Log as shown in the images below.

Attendance marked off

Credit line in Family Account

Communication record

Invoice Credit Date & Calculated Value Direct Debits

This will affect those who run Weekly or Fortnightly Direct Debits. The "Invoice Credit Date" is the date it will come off the direct debit.

Example: Child swims on Friday and the weekly direct debit has already been processed for the week. You will need to change the Invoice Credit Date to a day in the following week eg Monday or Tuesday that will be included in the next Direct Debit run.

Last updated 7 May 2026