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For an overview on Online Enrolment Cancellations and Online Enrolment Cancellation Requests, refer to:
Online Enrolment Cancellation: Overview
Introduction
Online cancellations allow families to end their enrolments themselves within Centre cancellation settings.
Settings
Go to Configuration and click on Class Assessment Levels. Each class level allowed to utilise cancellations must be configured.
All of the available Online Booking settings are explained below. The three Cancellation options are highlighted below and must be configured to allow cancellations.
Setting | Configuration |
Allow New / Additional Enrolments for Students in this Level | Ticked: enables new and / or additional online enrolments in the portal. Not ticked: does not allow new and / or additional enrolments. |
Allow Single Class Bookings for Students in this Level | Ticked: allows single (one-off) class bookings through the portal. Not ticked: does not allow one-off bookings. |
Allow Enrolment Swap Class within Level | Ticked: enables students to change their ongoing enrolments (swap class). Not ticked: does not allow any online enrolment (class) changes. |
Allow Enrolment Cancellation* | Ticked: Allows families to cancel their enrolments. Not ticked: does not allow families to cancel enrolments. |
Portal Cancel Notice Days* | Enter a notice period (number of days) in this field. For example a setting of 14 will only show eligible cancellation dates after this notice period. |
Portal Enrolment Cancellation Type* | Realtime / Instant Cancellation: cancels the enrolment immediately based on 'Cancel Notice Days' configured with instant confirmation and billing adjustments. |
* these three settings must be configured in tandem for cancellation actions.
Last updated: 30 March 2026
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