Booking a Make-Up (staff guide)

To book a make-up, go to the Family Information page. The students with available make-ups will have a "Book Class" in the make-up column. In this example Amelia has 1 class available and her brother Asher has none. 
The + or - symbols allow you to manually add or take away a make-up when clicked (if you need to manually update these for whatever reason).

1. Click the "Book Class" button.

2. The following screen will come up, select the missed class she is making-up then click "Next".

Note, if a make-up has been manually added, this will say "Non Allocated Make-up".

3. The next screen will bring up all of the classes of the student's level with availability. Select one of the classes and click the save button. 

Please Note: If no classes appear on this screen it can be because the Student's Level isn't set or there are no classes of their level with availability/vacancies at the current time.

4. The next screen is a confirmation screen and you will have to click "Confirm Make-Up Booking" to finalise the make-up.

5. You will be taken back to the student's screen. In the student's Attendance section, the make-up lesson will appear with a gold asterisk next to the lesson day, date and time to indicate the make-up lesson.

They will also be on your attendance screen:

Your classes screen will also show the student's name in italics with asterisks:

If you have your Customer Portal activated, your customers can also notify of absences and book in make-ups themselves through the portal.

IMPORTANT NOTEYou will only be able to see class vacancies available for make-ups in the length of time you have configured, e.g. 8 days, 15 days etc. To check your configuration settings for make-ups, go to Configuration > System setup > Scheduling and check the "Makeup weeks in advance" and "Makeup Days in advance" fields. We recommend to set this no more than 2 weeks and 15 days, but you can configure this setting to be any length of time you wish.

Last updated 15 July 2022

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