Tips & Tricks

Unique Family Identifier / Secondary Family Reference value
A unique family identifier or reference can be created and applied to each family if required.  This may be an external reference or an identifier that link...
Sun, 27 Sep, 2015 at 5:52 PM
How to upload your logo
Logo requirements PNG or JPG Format Not larger than 2mb Uploading your logo In Configuration go to Communication Preferences > St...
Sun, 27 Sep, 2015 at 6:01 PM
Service Status
Our service status and platform up-time statistics are available here: https://simplyswim.statusdashboard.com/ All Incident Reports and Scheduled Ma...
Mon, 28 Sep, 2015 at 12:19 PM
Golden Rules In SimplySwim
Learning a new program can be a little scary and we at SimplySwim recognise that. To help you we have put together this list of "Golden Rules" to ...
Wed, 30 Oct, 2019 at 4:53 PM
How to add Active Family contacts to your smartphone contacts
Active Family contacts (E-Mail / Telephone / Mobile) can now be displayed and automatically updated on your smartphone from SimplySwim. Below are detail...
Mon, 2 Jan, 2017 at 5:10 PM
Managing Swim Australia’s “SwimFREE Australia” initiative in SimplySwim
Managing this fantastic initiative in SimplySwim can be done a number of ways. Below is the recommended way to ensure the participants in the SwimFREE A...
Mon, 13 Feb, 2017 at 4:23 AM
Before you do your Billing Run - A Checklist
Below is a check list of things you may need to do each time you do a billing run. If you hover your mouse over the blue text and click it will take you to ...
Wed, 30 Oct, 2019 at 5:17 PM
How to Archive a Duplicate Family
Duplicate families within your SimplySwim account can cause issues such as allocating payments to the incorrect account or preventing families accessing the...
Fri, 13 Dec, 2019 at 11:01 AM
Hold Spot on Current Enrolments
Whilst holding a students spot due to a known absence is not an everyday occurrence, there are times where it may be required.  Do not use credit and ca...
Sun, 8 Mar, 2020 at 10:24 PM