How To: Communicate with an Individual Family

Modified on Mon, 18 May at 1:44 PM

Overview

This article guides you through communicating with an individual family either with a saved message template or by sending an individual communication.

For bulk communications, refer to: Creating Communication Campaigns

How-To Video

Setup Guide

TABLE OF CONTENTS

Overview
How-To Video
Setup Guide

Before You Start

Message Templates can be created or edited from Administration → Edit Message Templates.

Refer to: How To: Create or Edit a Message Template

How To Send an Individual Message

1. To type out and send an individual personalised message, click on the message type next to the contact value.

Note: Push Notifications will only be available if a family has at least one registered device.

2. Type the message in the message box and click "Send Message".

Note: Emails must include a Subject or they will not send.

Note: The Communication Subject for an SMS is recorded in the Communications log, only the message will send to the family.

How To Send an Individual Message Template

1. Click on "Template" next to the corresponding Contact Type for the message template type to be sent.

NOTE: Push Notifications will only be available if a family has at least one registered device.

2. Select the template to send from the dropdown menu and click "Send Template".

Email and SMS messages sent are recorded on the Communications log on the family's file.

Push Notifications sent are recorded in the "Devices & Notifications" section beneath the Family Contacts.

Last updated 18 May 2026