Direct Debit Timeline - Step by Step Process example

This article provides a simple, visual, step-by-step guide of the steps taken to run a Direct Debit Batch. You can print out the attachment and keep it handy whenever you run a Direct Debit batch as a reminder or checklist.

The attached example can be used whether you are running weekly, fortnightly or monthly Direct Debits.

Monthly direct debits are generally best run on the 1st of the month or the first Monday / first week of the month. You can re-run the batch again mid-month for any declined payments or to capture any new families.

Fortnightly or weekly direct debits we recommend running on a Wednesday or a Thursday (Thursday tends to be the most common day). Check the payments on the following Tuesday, and then you can either re-try your declined payments (if any) or, leave any declined payments until the next batch is run if this is your centre's preferred action.

A guide on processing times:

Credit cards: payments are processed virtually immediately. You can "Check Pending Payments" the same day if you wish to so that payments are receipted.

Bank accounts: these payments can take up to 4 banking days to process. 

PLEASE NOTE:

- Weekends and Public Holidays can impact and delay processing times  for both payment types as they are not banking days. 

- If you set a processing date for a weekend or public holiday, it will not be processed until the next banking day.

See the attached step-by-step guide.

For a detailed in-depth instruction on creating and running a Direct Debit Batch, please see this article: 

Creating a Direct Debit Batch

You need to configure your system and have direct debit agreements in place with families. See this article if you need to do this: 

Direct Debit - System Configuration and Family Set Up

Last updated 11 July 2023