How To: Setup Non-Attendance Notifications

Modified on Thu, 4 Jun at 3:46 PM

Overview

Automatic Non-Attendance Notifications trigger the sending of your pre-configured Non-Attendance Messages when specific Non-Attendance reasons are used from the Attendance screen (e.g. Not Notified).

Non-Attendance Notification Setup can also be configured to trigger a Task for staff to follow up.

Setup Guide

TABLE OF CONTENTS

Before You Start

Non-Attendance Messages need to be created first to link to the Non-Attendance Notification settings.

The messages are located at Configuration → Non-Attendance Messages.

Refer to this article: How To: Setup Automatic Non-Attendance Messages

How to Configure Non-Attendance Notifications

1. Go to Configuration → Non-Attendance Notification Setup and click on "Add Non-Attendance Notification".

2. Complete all fields and click "Add Non-Attendance Notification". See below for further detail on each field.

Field Name	Field response
Description	Name the non-attendance notification. Tip: Match the corresponding message name, e.g. "Missed - 1st - SMS".
Non-Attend Reason	Select the Non-Attendance Reason from the dropdown that will be used to trigger the automatic message, e.g. "Not Notified".
Number of events since last Attended Class	This is the number of times since the student last attended to trigger this message. For example, to send the "Missed 1st" message triggered with the Not Notified reason, the number would be 1 (as in 1 event of Not Notified since the student last attended). If the number is 3, that would mean 3 times in a row since the last attended lesson.
Message Template	Select the Message Template to be used for this notification type.
Add a Task for ALL users when event is triggered	Tick this box to create a Task for all Users to follow up. Tip: Trigger a task for the 3rd Not Notified attendance, or a Missed 1st Lesson.

Repeat for each notification to be created.

There is no limit to the number of automatic notifications you can configure.

How to view or edit Non-Attendance Notifications

1. Go to Configuration → Non-Attendance Notification Setup. Configured notifications will display with the reason, events and task displayed.

2. Click "Edit" next to the notification description to view or update the settings.

3. Click "Save Non-Attendance Notification" to save any changes.

To edit the message content, refer to: How To: Setup Automatic Non-Attendance Messages

Example of Non-Attendance Notification Setup

Basic Non-Attendance Notification is shown below:

Last updated 4 June 2026