Automatically locking out outstanding fee customer from the portal

If a customer account is outstanding past the due date, they should be automatically locked out of the portal to prevent them from booking makeups, rather than having to do it manually. Once their account is paid in full or in credit, it allows access again.

  • Hi Liz,

    The SimplySwim Customer Portal can now be configured to prevent Make-up Bookings based on the status of a Family Account (number of days past due).  Customers can still login to the portal to make payments, check attendance etc.  If a Make-up Booking is attempted, the customer is advised that due to their account status a booking cannot be made and is redirect to a payment page.  If a payment is made that brings their account into good standing then a Make-up Booking can be made immediately.